Privacy Policy
Oh It’s Personal
Effective Date: 18/02/2026
1. Introduction
Welcome to Oh It’s Personal (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following personal information:
2.1 Personal Details
- Full name
- Email address
- Contact number
- Delivery address
- Billing address
2.2 Order Information
- Personalisation details (names, dates, event details, custom wording)
- Order history
- Communication relating to your order
2.3 Payment Information
Payments are processed securely through third-party payment providers. We do not store your full card details on our servers.
2.4 Website Usage Information
- IP address
- Browser type
- Pages visited
- Cookies and tracking data
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you regarding your purchase
- Provide customer support
- Send order confirmations and delivery updates
- Improve our website and services
- Send marketing communications (only if you opt in)
We will never sell your personal information to third parties.
4. Sharing of Information
We may share your information with:
- Payment service providers
- Courier and delivery companies
- Website hosting providers
- Marketing service providers (where applicable)
All third parties are required to protect your information and use it only for the purpose it was provided.
5. Cookies
Our website may use cookies to:
- Improve your browsing experience
- Analyse website traffic
- Remember your preferences
You may disable cookies in your browser settings, but this may affect website functionality.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Loss
- Misuse
- Unauthorised access
- Disclosure
- Alteration
However, no online system is completely secure, and we cannot guarantee absolute security.
7. Retention of Information
We retain your personal information only as long as necessary to:
- Fulfil the purpose it was collected for
- Comply with legal and tax obligations
- Resolve disputes
8. Your Rights Under POPIA
In terms of the Protection of Personal Information Act, you have the right to:
- Access your personal information
- Correct or update your information
- Request deletion of your information
- Object to processing of your information
- Withdraw consent at any time
To exercise these rights, please contact us at:
info@ohitspersonal.co.za
9. Marketing Communications
If you subscribe to our newsletter or marketing updates:
- You may unsubscribe at any time using the unsubscribe link.
- We will not send marketing emails without your consent.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
13. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Oh It’s Personal
Email: info@ohitspersonal.co.za
Location: South Africa
